24 May 2018

Your privacy is of great importance to LARCOZ. At LARCOZ, we make every effort to respect your privacy.
LARCOZ offers various products and services including:

  • Supplier and installer of intrusion protection solutions
  • Supplier of hardware and software
  • Installation and extension of data cabling
  • Sales also via the webshop
  • Service and support services.

We are committed to ensuring that our services are open, honest and transparent. In that context, we think it is important that you know exactly what personal data LARCOZ collects and for what purposes we use that personal data. In this privacy statement, we describe this in a clear manner. LARCOZ guarantees that personal data are collected, used and disposed of carefully and in accordance with laws and regulations. This privacy statement may change from time to time as new developments warrant. The most up-to-date privacy statement can be found on our website: https://www.larcoz.nl/privacy-verklaring/

What are personal data?
The General Data Protection Regulation (GDPR) states that a personal data is any information about an identified or identifiable natural person. This means that information is either directly about someone or can be traced back to that person. Data of deceased individuals or organisations are not personal data under the AVG.
If you have any questions, or want to know exactly what we track about you, please feel free to contact LARCOZ.
It is important to us that our service is personal, simple and reliable. We are therefore constantly looking for ways to improve it and tailor it as much as possible to your personal needs.
To provide you with the best possible service, it is important for us to understand which products and services you purchase from us. We link the information we have from you to address, track and monitor your questions, reports (e.g. about a malfunction) and complaints, quickly and appropriately.
We like to inform you personally and when it is relevant to you. This information may include tips on products you use or interesting offers. If you purchase several products or services from us, there may be benefits. We will gladly point out these benefits to you. We also process your data for this purpose. We inform you by e-mail, telephone, personal appointment or newsletter.

How we handle your privacy

  • We are careful with your data. You can rest assured that your data is safe with us and that we comply with the law
  • We do not monitor conversations or look into the systems we supply and install without your consent
  • We do not sell or give your data to third parties without your explicit consent
  • We inform you about the use of your data and provide you with easy ways to view and modify your data and the choices you have made regarding your privacy. You decide what happens to your data. We respect these choices.

In this privacy statement, we have set out for you how we handle your personal data. It tells you which of your data we process and how you can influence it.

Responsibility and contact details
The controller of your data is:

LARCOZ
Titaniumweg 4
2401 ML Alphen aan den Rijn
T. 0172-418958
E. info@larcoz.nl
W. www.larcoz.nl

What data do we process from you?
When you contact us, for example: When you ask a question, place an order or communicate a fault by phone, via our website or social media, we record it.
This recording is necessary to be able to answer the question, complaint or malfunction and implement resulting actions. The same applies if you make a complaint or fail to pay an invoice, in which case your data is also recorded.
In some cases, we collect this information directly through you and such information may also be received from our business partners (such as, for example, an emergency room or alarm monitoring service) who may collect this information in the context of your business relationship with us and/or the business partner.
In connection with these activities, we may collect personal information including, but not limited to, your name, company name, business address, e-mail address, telephone number, fax number, bank account number, name and address, private address and other contact details, username and/or password in connection with the use of our systems, occupation, the type of product you are looking for, the type and number of products you purchase and other information necessary to conduct business with you or that we may ask you to provide.
We refer to this data as 'contact details'.

What do we do with your data?
LARCOZ processes your data primarily to provide our services and/or goods to you. Processing of your data is necessary for processing requests, establishing a delivery of goods or services, sending an invoice, reminders and handling fault reports or complaints. Without processing your data, we cannot deliver our goods and services to you.

Processing: bases and legitimate interests. The processing of personal data takes place on the basis of the bases set out in Article 6 of the
General Data Protection Regulation: Improvement of and information on goods and services and trend analysis.
LARCOZ processes your personal and usage data to improve our services and to inform you about the use of the services and products you purchase from us, unless you have objected.

Marketing and sales activities, provision to third parties
LARCOZ processes your personal and usage data for marketing and sales activities (including after termination of the contract) for its own services, unless you have objected. Your data are processed by LARCOZ for making offers, informing you about updates or changes in the market. Unless you have objected to being approached by newsletter, e-mail or telephone.

Privacy policy
Under no circumstances will LARCOZ provide your data to other companies or institutions (for marketing or sales).
Provision of data to competent authorities
LARCOZ is obliged by law to provide your data to third parties in some cases. You can think of the provision of data as part of a criminal investigation, to competent authorities, or to copyright holders.
Provision of data to third parties and business partners engaged by us
LARCOZ engages third parties in certain services or activities. To the extent that these third parties have access to your data in the performance of the relevant services, LARCOZ has taken the required contractual and organisational measures to ensure that your data is processed only for the above purposes.

Debt collection, sale of receivables
In connection with the collection of our invoices, we may use third parties such as a credit insurer and collection agencies. In the event of closure for non-payment, we may transfer our claims to such third parties. In that case, your data, to the extent necessary to collect the claim, will also be provided to these third parties.

How long do we keep your data?
LARCOZ will not retain your data for longer than is legally permitted and/or necessary for the purposes for which your data is processed. How long certain data is kept depends on the nature of the data and the purposes for which it is processed. The retention period may therefore differ for each purpose.

What do we do with your data after the retention period expires?
Upon expiry of the retention period, your personal data will be deleted.

Website LARCOZ
Google Analytics We use Google Analytics to track how visitors use our website. We have concluded a processing agreement with Google. This contains strict agreements on what they are allowed to track. We allow Google to use the Analytics obtained for other Google services. We do not allow Google to anonymise IP addresses.
Security Security of personal data is of great importance to us. To protect your privacy, we take the following measures:

  • Access to personal data is protected by user name and password
  • Once received, the data will be stored in a separate, protected system
  • We take physical measures such as locks and safes to protect access to the systems in which personal data is stored
  • We use secure connections (Secure Sockets Layer or SSL) that shield all information between you and our website when you enter personal data
  • We keep logs of all retrievals of personal data

Location details
Sometimes it is necessary for our website www.larcoz.nl to find out where you are. We then ask separately if we are allowed to know this and only if you then give permission will we get this information.
For this service, we use the navigation and location software on your phone, tablet or computer. We have no control over what the makers of this software (such as Google Maps) do with it. So always read their privacy statements as well.

Cookies
In providing online content and services, LARCOZ uses cookies to serve you better. You will always be asked prior to your first visit if you agree to LARCOZ collecting cookies.

What are cookies?
Cookies are small files that are sent with pages of websites, remember your preferences while browsing and are stored in your browser. The information stored in them can be sent back to our servers the next time you visit. A cookie does not store your name, address or age. Nor does a cookie know other personal data. Cookies only remember your preferences and your interests based on your clicking behaviour.

Your rights (Inspection, Correction, Opposition)
Access to your data
You have the right to access your personal data. This means that you can request to see what personal data is registered about you and for what purposes it is used. To this end, you may request access by contacting us in writing or by email. If there is a request for inspection, LARCOZ reserves the right to ask you to identify yourself to prevent the disclosure of information to unlawful persons. If LARCOZ observes an exceptionally high number of inspection requests from one and the same natural person, it reserves the right to proceed with the charging of any administrative costs.

Correction of your data
You have the right to have your personal data corrected if it is incorrect. You can contact us for this purpose. If there is a request for correction, LARCOZ reserves the right to ask you to identify yourself in order to prevent incorrect adjustment of data. If LARCOZ finds that exceptionally many correction requests come from one and the same natural person, it reserves the right to pass on any administrative costs.

Right to object, consent to processing of your data
You can object to processing of your personal data by LARCOZ if your personal data are used for purposes other than necessary for the performance of an agreement or necessary for the fulfilment of a legal obligation. For example, you can object to the use of your personal data for analytical, marketing and sales activities. You can do so by contacting us.
For certain more privacy-sensitive categories of data, we may use such data for purposes other than necessary for the performance of a contract or necessary for the fulfilment of a legal obligation only with your explicit consent. You may object to being approached by LARCOZ for purposes other than necessary for the performance of an agreement or necessary for the fulfilment of a legal obligation.

Right to oblivion
You have the right to have your personal data deleted in some cases. You have previously given (explicit) consent to LARCOZ for the use of your data, but you withdraw that consent. LARCOZ will then delete this data. If there is a request for oblivion, LARCOZ reserves the right to ask you to identify yourself to prevent unwanted actions from being carried out.

Right to data portability
You have the right to receive the personal data that LARCOZ holds about you. This allows you to easily transfer that data to another supplier or installer of the same type of service. If you wish to exercise your right to data portability, you may request this by contacting us in writing or by email. If there is a data portability request, LARCOZ reserves the right to ask you to identify yourself in order to avoid providing information to unlawful persons.